Technical Certificate unit worksheet Essay Example for Free

Technical Certificate unit worksheet Essay1. Explain how a working family family is different from a personal relationship (1.1.1)A working relationship is where you are placed with other people and work as part of a team, where each individual is working following(a) professional codes of practise, towards the achievement of shared aims and objectives. You do not necessarily have to like the people you work with but you need to keep personal opinions and feelings to yourself. reciprocal respect and understanding is a key factor in articulateing a good working relationship. A personal relationship is a relationship formed through and through choice, with someone you like, who you share interests and feelings with. In personal relationships there isnt any set rules or procedures to follow and you are able to vowel system your opinions.2. Describe different working relationships in health and social carefulness settings (1.1.2)There are many different relationships in health and social care settings, these include relationships between careers and military service users, careers and other health care professionals, such as GPs and nurses, careers and service users families and between colleagues and managements. For each of these you will develop a different type of working relationship, but you should always remain professional.3. Describe why it is most-valuable to adhere to the agreed scope of the job component (2.2.1)Its grand to adhere to agreed scope of your job role as you have agreed with your job description within your contract, so its your legalobligation to work within it. By following your job role you are working alongside your companys policies and procedures and giving the better quality of care you can.4. Outline what is meant by agreed ways of working (2.2.2)Agreed ways of working room that all care workers should work in accordance with policies and procedures, roles and responsibilities within job descriptions which their empl oyees have set out.5. Explain the importance of full and up-to-date details of agreed ways of working (2.2.3)Its important so that care homes or environments are run in accordance with legislations. So staff adhere to agreed standards and regulations at all times. It also means that service users will not be put at any risk.6. Explain why it is important to work in partnership with others (3.3.1)Its important to form professional relationships with team members, colleagues, other professionals as well as individuals and their families in order to promote effective communication and effective ways of overlap accurate information. It will help to give service users the best possible care as everyone will be clear on each service users needs, wishes and preferences7. Identify ways of working that can help improve partnership working (3.3.2)We can improve partnership working through effective communication and information sharing. By working as a team and having regular staff meetings, with colleagues and other health care professionals.8. Identify skills and approaches required for resolving conflicts (3.3.3)You should try to handle conflict situations by remaining calm, ending the conflict before it escalates and remaining respectful of others. You shouldtry to demonstrate active auditory modality and discuss the situation in a calm and rational manner to try and propose the conflict.9. Explain how and when to access support and advice about (3.3.4) a.partnership working- you can commove support and advise from other colleagues, your manager, supervisor or other external agencies such as CQC. b. resolving conflicts- its always worth trying to resolve conflict with the individual, but if you cant then you should speak to your manager. Further issues can be address with HR who can offer you support on resolving conflict and may offer you mediation services to help you with this.Once you have completed, your Learning Advisor will be able to crisscross referen ce all knowledge into Unit 4222-206 of the diplomaPatricia Whyte LA- Qube Learning